Sydney Uni Sport & Fitness
+61 2 9351 4978

COVIDSafe Information for SUSF members

Sydney Uni Sport & Fitness is looking forward to welcoming members, students, staff and the wider University community back to its facilities over the coming months.

To accommodate our 15,000 members and ensure a COVIDSafe environment for all, several changes have been made to our program and facility operations. Most notably, members will be required to book online to access the gym, pool and courts at the Sports & Aquatic Centre and Arena Sports Centre. 

Please review the below changes carefully including the T&Cs of returning to facilities, our COVID-19 action plan and FAQ.

Quick Links

-  T&Cs of returning to facilities
-  COVID-19 action plan
-  Opening Hours
-  Book Online
-  Timetables

Frequently Asked Questions (FAQ)

Please read the below FAQ which seek to answer member questions regarding our re-opening, memberships, online booking system and COVIDSafe protocols. 

- Re-opening -

When are facilities re-opening?

What services are re-opening?

- Membership - 

What has happened to my Annual Membership?

I have a prepaid Gold, Silver, Bronze or Blue pass of 1 month, 3 month, 6 month or 12 months length, what has happened to that?

I have a Uni Pass

I have a 10 visit Gold, Silver, Bronze or Blue pass, a Seniors pass, an Unleash pass, a Sports Hall pass. What has happened to that?

I am on direct debit with a Gold, Silver, Bronze or Blue pass

I am on Fitness Passport

I have a SUSF Club Membership

How do I check the status of my memberships and book a session? How do I retrieve my member ID or PIN?

Why did I not receive an email from SUSF?

Can I transfer my Gold, Silver, Bronze or Blue pass to a friend or family member?

What if the membership extension does not look correct?

- Bookings -

How do I book a gym or pool visit, a group fitness class or a squash or tennis court?

Do I need to book?

How far in advance can I book? How do I know if my booking is successful? Why am I being charged for a slot?

Why can’t I see the gym, pool or class slot I wish to book into?

How can I find the booking slots available and the capacity?

Do I need to bring my membership card?

Can I phone through a booking?

I have member credit, can I use this online?

What does ‘there is a query on your account’ mean?

- COVIDSafe -

What guidelines are in place to ensure the facility is safe to come back to? 



When are facilities re-opening?

The Sports & Aquatic Centre, Arena Sports Centre and Ledge Climbing Centre will re-open on Monday, 22 June. SUSF sincerely thanks all its 15,000 members for their patience throughout this time.

What facilities services are re-opening?

Sports & Aquatic Centre

Arena Sports Centre

Customers of programs such as Tennis Program and Swim Program will be contacted directly.

Hours of operation are as follows:

Sports & Aquatic Centre

Arena Sports Centre

Some services are not re-commencing immediately. These include:

We hope to re-commence these services as quickly and safely as possible so please check here for updates (date of update will appear alongside change).

Please refer other FAQs below regarding memberships, entries and bookings.

What has happened to my Annual Membership?

If you had a paid Annual Membership expiring on or after 1 April 2020 it has automatically been extended by 127 days which is in excess of the COVID-19 SUSF facilities close down period of 90 days.

I have a prepaid Gold, Silver, Bronze or Blue pass of 1 month, 3 month, 6 month or 12 months length, what has happened to that?

In addition to the COVID-19 extension of 127 days, we are delighted to announce a gratis extension of an additional one-third or 33.3% of your original pass. For instance, if you purchased a 12 month Gold pass, you would receive an extension of the 127 days plus an additional 4 months (being one-third of 12 months). This gratis extension has been automatically added to your Gold, Silver, Bronze or Blue pass.

Whilst class size restrictions are in place, Silver Group Fitness pass holders can use their pass to access the Sports & Aquatic Centre gym.

With the generous extensions above and logistical difficulties of pass extension and re-commencement, no further time stop will be available on passes sold prior to 22 June 2020.

I have a Uni Pass

These have been extended to the end of Semester 1 2021 exam period giving holders facilities access in semester 2, over summer 2020/21 and semester 1 2021.

I have a 10 visit Gold, Silver, Bronze or Blue pass, a Seniors pass, an Unleash pass, a Sports Hall pass. What has happened to that?

These have automatically been extended in end date validity by 127 days plus 4 months giving you lots of extra time to use them.

Unleash passes can be used for Group Fitness classes and the Sports & Aquatic Centre gym.

Silver Group Fitness passes can be used to access the Sports & Aquatic Centre gym whilst class restrictions are in place.

Seniors 10 visit passes can be used for Yoga & Pilates classes as well as the Sports & Aquatic Centre gym until the Seniors program returns upon further COVID-19 restriction relaxing.

Personal training 10 packs have been extended in length as per above. Members with 10 packs will be contacted by their trainer when sessions resume. 

I am on direct debit with a Gold, Silver, Bronze or Blue pass

All direct debit pass holders have access to the booking system and facilties. Pass holders will be contacted separately regarding arrangements week commencing 22 June. Next direct debit date will be Wednesday, 8 July 2020 following the previous on Wednesday, 18 March 2020. 

I am on Fitness Passport

From 1 July, Fitness Passport holders will return to existing gym, class and pool and entry access. 

I have a SUSF Club Membership

All SUSF clubs purchasing a club membership for using the Sports & Aquatic Centre and Arena Sports Centre for club training have had their club membership extended by 127 days (in addition to the Annual Membership). Club members should check with their club for changed training arrangements.

Clubs which do not use the Sports & Aquatic Centre or Arena Sports Centre for training should refer their club for ongoing arrangements.

How do I check the status of my memberships and book a session? How do I retrieve my member ID or PIN?

On your COVID-19 member email, or if you joined or renewed online through susf.com.au, you would have received a Member ID number. On your original purchase or renewal confirmation email you would have also received your 4 digit PIN number.

Please note your membership card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here

If you do not know your PIN number, enter your Member ID as specified and you will receive a link to re-set your PIN to your email address on file. Please check your junk mail folder. Your PIN can only be maximum 4 numbers.

If you do not know your Member ID or did not receive an email from SUSF containing it, please email memberlogin@sport.usyd.edu.au stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

The Memberships button will show all current and expired memberships and members will be able to see the extensions applied.

Why did I not receive an email from SUSF?

This may be because we do not have a current email address for you, your email address may have been unsubscribed through MailChimp, or your Annual Membership expired prior to 31 March 2020. Regrettably technical glitches out of our control also may have occurred so we do apologise.

All member communications are available at the bottom of this page. 

Can I transfer my Gold, Silver, Bronze or Blue pass to a friend or family member?

SUSF recognizes some members may wish to do so and SUSF will waive its Terms & Conditions in this regard prohibiting this. Members should email memberlogin@sport.usyd.edu.au to make arrangements to do so. Transfers will need to be done the earlier of 31 March 2021 or expiry of the pass.

SUSF also recognizes some members are overseas returning at a later date or outside the Sydney metroplitan area and are unable to re-commence at this time. Members are welcome to email memberlogin@sport.usyd.edu.au to request a re-commencement upon return.

What if the membership extension does not look correct?

Please email memberlogin@sport.usyd.edu.au and we will review as quickly as possible. We appreciate your patience in advance.

How do I book a gym or pool visit, a group fitness class or a squash or tennis court?

On your COVID-19 member email, or if you joined or renewed online through susf.com.au, you would have received a Member ID number. On your original purchase or renewal confirmation email you would have also received your 4 digit PIN number.

Please note your card number is NOT your Member ID.

To access Member Login we encourage members to first read here. If you wish to go straight to the Member Login portal you can go here . The portal is scalable for smart phone use.

If you do not know your PIN number, enter your Member ID as specified and you will receive a link to re-set your PIN to your email address on file. Please check your junk mail folder. Your PIN can only be 4 numbers.

If you do not know your Member ID, you will need to email memberlogin@sport.usyd.edu.au stating your full name and date of birth so we can verify you. We appreciate your patience in advance.

Members are asked not to book consecutive sessions to ensure everyone gets a fair opportunity to train.

Do I need to book?

We ask all pass holders to pre-book visits. This is due to COVID-19 industry protocols and reduced capacity in the group fitness room, RPM & SPRINT studio, pool and gyms.

If members choose not to book, they should first check the online booking portal for capacity at the desired time as refusal may offend and cleaning periods mean the next slot may be an additional 30 minutes away from the next available slot.

How far in advance can I book? How do I know if my booking is successful? Why am I being charged for a slot?

Gym and pool visits and group fitness visits can be booked online for the current day and the day ahead. This is to enable all members equal opportunity to book and will be reviewed. Check here for any update on advance booking restriction changes.

We ask that if a member has booked a gym, pool or group fitness class booking from their Gold, Silver, Bronze or Blue pass and can no longer attend, they cancel it online to free that spot for someone else. Members who book and regularly do not show up will have their online booking rights revoked.

Courts may still be booked up to 2 months ahead.

A successful booking will be confirmed on the portal and by email.

If you are charged an amount for the booking, it is because your pass is out of date or the number of visits on your 10 visit pass have run out. Check your current subscriptions on the Membership tab. If you believe you are being charged incorrectly, please send an email to memberlogin@sport.usyd.edu.au. Alternatively you may pay per visit even if you do not have a pass.

Why can’t I see the gym, pool or class slot I wish to book into?

Gym and pool visits and group fitness classes can be booked online on the day and the day ahead so unless you are seeking a slot that appears in that time frame, you will not see it. Members will first see gym, pool, group fitness slots on Sunday 21 June (i.e. 1 day in advance of re-opening on Monday 22 June).

How can I find the booking slots available and the capacity?

On the booking portal, select the Site you wish and follow the links at Make a Booking and you will see all slots available (subject to advance period booking restrictions). For slots you can book into, you will see the capacity and number of slots left.

Gym and pool slots for week commencing 29 June can also be found here and will be updated for changes. Slots are 60 minutes long unless otherwise notified with 30 minutes left between slots for cleaning and safe member entry and exiting. On occasion the slot may be extended beyond the finishing time pending cleaning requirements.

Week commencing 29 June Monday Tuesday Wednesday Thursday Friday Saturday Sunday
SAC Gym 05:30 05:30 05:30 05:30 05:30 06:00 07:00
07:00 07:00 07:00 07:00 07:00 07:30 08:30
08:30 08:30 08:30 08:30 08:30 09:00 10:00
10:00 10:00 10:00 10:00 10:00 10:30 11:30
11:30 11:30 11:30 11:30 11:30 12:00 13:00
13:00 13:00 13:00 13:00 13:00 13:30 14:30
14:30 14:30 14:30 14:30 14:30 15:00 16:00
16:00 16:00 16:00 16:00 16:00 16:30 17:30
17:30 17:30 17:30 17:30 17:30 18:00
19:00 19:00 19:00 19:00 19:00
20:30 20:30 20:30 20:30 20:30
SAC Pool 05:30** 05:30 05:30** 05:30 05:30 06:00**
07:30 07:00
09:30 09:30 09:00 09:30 09:30 08:30
11:00 11:00 10:30 11:00 11:00 10:30 10:00
12:30 12:30 12:00 12:30 12:30 12:00 11:30
14:00* 14:00 14:00* 14:00* 13:30 13:00
15:00 14:30
16:30 16:00
18:30 18:30 18:00 17:30
19:00
Arena Gym 06:30 06:30 06:30 06:30 06:30
08:00 08:00 08:00 08:00 08:00 08:00
09:30 09:30 09:30 09:30 09:30 09:30
11:00 11:00 11:00 11:00 11:00 11:00
12:30 12:30 12:30 12:30 12:30 12:30 12:00
14:00 14:00 14:00 14:00 14:00 14:00 13:30
15:30 15:30 15:30 15:30 15:30 15:30 15:00*
17:00 17:00 17:00 17:00 17:00
18:30 18:30 18:30 18:30 18:30
20:00* 20:00* 20:00* 20:00* 20:00*

*90 minute slots

** reduced numbers due to squads

Group Fitness time table can be found here

Do I need to bring my membership card?

Yes, we do require your membership card. Members will swipe their own card and our booking system will advise staff exactly what booking members are here for.

Can I phone through a booking?

Due to the large number of SUSF members, we ask that members book online or ask a trusted person to book on your behalf. The booking portal is scalable to mobile phones and notepads. We do have public computers in facilities that may be used should members not have capability at home.

I have member credit, can I use this online?

Unfortunately not. If you are desperate to play badminton, tennis or squash straight away, we recommend you make the first booking online and pay online. When in facilities, our staff will happily arrange future bookings from your member credit. You may email memberlogin@sport.usyd.edu however we are unable to guarantee a quick response but will do our best to do so.

What does ‘there is a query on your account’ mean?

This will prevent you booking. Check if your Annual Membership is out of date and needs to be renewed by visiting Memberships button. You can purchase a new Annual Membership online via susf.com.au which will enable immediate booking. If you believe the message is incorrect, email memberlogin@sport.usyd.edu.au 

What guidelines are in place to ensure facilities are COVIDSafe?

In addition to ensuring our facilities are equipped with hand sanitisers, disinfectant sprays and wipes, our staff have been fully trained up on our COVIDSafe protocols. These protocols can be found in our T&Cs of returning to facilities and COVID-19 action plan.

Members are encouraged to read these documents and to also follow the below guidelines: 

Communications

- 18/6 update: facilities to officially re-open Monday, 22 June
10/6 update: an update on SUSF's return to facilities
19/5 update: two live workouts added, Les Mills On Demand update and more
16/4 update: livestreamed workouts, Les Mills On Demand and more
24/3 COVID-19 response update
22/3 COVID-19 response update
18/3 COVID-19 response update

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